Justin Gotshaw - From Customer Service to Sales Leadership

Justin Gotshaw is an experienced business development professional with experience in customer service. Between 2016 and 2017, he worked as a bookkeeper at Ingles Markets. Subsequently, Justin Gotshaw worked as a banking specialist at TD Bank, where he handled inbound calls regarding account inquiries and general banking needs.

In 2019, Mr. Gotshaw became an inside sales representative at UPS. He built expertise in small package shipping while negotiating pricing agreements and integrating technology solutions to meet customer needs. His ability to balance business development with relationship management helped him consistently exceed sales quotas while safeguarding long-term partnerships.

By 2020, he became a team mentor at UPS. In this role, he supported onboarding efforts, shared best practices, and demonstrated effective sales techniques to his colleagues. He then became an inside sales lead specialist in 2023, overseeing the professional growth of a team of 22 sales representatives. By providing reinforcement training, feedback, and strategic guidance, he ensured his team had the tools necessary to succeed.

At the enterprise level, Mr. Gotshaw managed larger accounts and more complex client needs. His responsibilities included working with regional markets such as Southern California and Oregon, tailoring solutions for business clients, and integrating technology into logistics operations.